Returns & Refunds
On fayyia.com it is possible to return the goods in a simple and fast way, making use of the right of withdrawal as provided for by the Legislative Decree of September 6, 2005, n. 206 (Consumer Code), without explanations and without additional costs, provided that the withdrawal is communicated to Fayyia.
Please note. It is important to remember that the right to withdraw cannot be exercised
if you purchase with VAT number;
if the order had as object products made to measure or according to your particular requests;
for the supply of products that are likely to deteriorate or expire rapidly;
for the supply of sealed goods that are not suitable to be returned for hygienic or health protection reasons and have been opened after delivery;
for the supply of drugs (OTC and SOP) and medical devices and food sold online.
By registered letter with acknowledgment of receipt addressed to PARTY MONSTER SRL VIA DEGLI AGROSTEMMI 208 ROMA RM 00134, informing of your decision to exercise the right of withdrawal through an explicit statement, using the form type of withdrawal that you will find at the bottom of this document or any other explicit statement, you can then make use of the right of withdrawal within 14 working days from the date of receipt of goods, period that starts:
1. in the case of an order for a single product, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the product;
2. in the case of multiple goods ordered by you in a single order and delivered separately, from the day on which you acquire or a third party, other than the carrier and designated by you, acquires physical possession of the last product;
3. in the case of an order for the delivery of a product consisting of multiple lots or pieces, from the day on which you acquire or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.
Following the notice of withdrawal, you must return the product to
PARTY MONSTER SRL VIA THE AGROSTEMMI 208 ROME RM 00134
using a carrier of your choice.
After it has been verified the integrity of the product you returned, the refund will be made by crediting your credit card or Paypal account, or by bank transfer, within 14 days of acceptance of the return. The crediting of the customer's account will be based on the timing of the bank.
The products sold on fayyia.com are original and are shipped in their authentic packaging. When returning products, they must be returned in perfect condition, complete with all elements, in their original packaging and without having been used, worn or damaged. You will therefore be required to take every possible precaution to ensure the integrity of the returned product. Therefore, products returned incomplete, ruined, damaged, deteriorated, dirty or in any other condition that might reasonably suggest that they have been used or worn, will not be refunded or replaced.